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This presentation covers Catchpoint customer use cases, with various customers enhancing their internet resilience. It highlights the platform’s widespread adoption among top digital companies, cloud providers, and CDN providers. A specific case study of SAP is presented, illustrating their transition from a reactive to a proactive approach in managing their hybrid cloud platform. This shift resulted in significant improvements, including a reduction in time to identify issues from 180 minutes to 3 minutes, a decrease in SLA violations from 16% to 0.1%, and a drop in total incidents from 25,000 to 2,000 per year. The discussion emphasizes the importance of a cultural change towards proactive management and the potential benefits of incentivizing IT performance, suggesting the establishment of a chief resilience officer to prioritize resilience at the executive level.
Personnel: Brandon DeLap
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